Help & contact
A little help with your next step.
Last updated September 7, 2026
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Getting started
Add a school, choose first-year or transfer, and select your application year and majors. Give the school a category that fits your plans. Open its requirements to check official links and add any missing details.
A deadline or prompt is missing
Use Add deadline or Add prompt to enter information from your university or application portal. Include a reference link when you have one. You can edit or permanently delete your entries. Plus also lets you archive schools and entries for up to 60 days and restore them before their deletion date. Missing information never means a requirement has been waived.
My writing has not finished saving
Keep the editor open and check your connection. The save status shows whether the cloud has accepted your latest changes. If another tab changed the draft, compare the versions before choosing what to keep. Account settings also includes device-recovery and export options. Do not clear browser storage while trying to recover unsaved writing.
I cannot sign in
Use the password-reset link on the sign-in page when email recovery is available. If it is unavailable or the email does not arrive, check your spam folder or use the help form above without signing in.
Tasks and the calendar
A task can refer to an entire application or a specific essay. Its due date is a reminder you choose. Official application deadlines are shown separately, including their time zone when the source provides one.
Subscriptions
Free planning includes up to 5 schools. Plus adds up to 50 schools, draft history, and a 60-day school archive. The first 200 paying subscribers get US$5/month while continuously subscribed; new subscriptions after the offer cost US$10/month. If a launch subscription ends, rejoining costs US$10/month. Visit Plans & billing for your current price, invoices, and subscription settings. Cancel renewal in Manage billing; access continues through your paid period. Deleting an account cancels its subscription before the account is closed.
Essay and application reviews
Choose a service in Reviews, select its package and turnaround, and submit the version you want reviewed. Reviews are one-time purchases, separate from Plus. The price is fixed for that order when you save it. Application reviews require a PDF up to 10 MB; add and paste each essay separately if you want it reviewed. Remove identification numbers, payment details, and unnecessary personal information from all materials.
Open My reviews to see payment status, your due date, requests for information, and completed feedback. The selected turnaround includes weekends and begins after successful payment and a complete submission. If you leave checkout, return to the same order and check its payment status before trying again. Never place a duplicate order to resolve an unclear payment.
For a late review, a correction, cancellation, or refund request, use the support form and include the order reference. Download completed feedback before its removal date. If account deletion is paused by an open review or payment, contact support to resolve it first.
Account data
Use account settings to export your information or request account deletion. See the privacy policy for more detail.